Description based on Specified Commercial Transactions Law
contact address
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Email: allthebeuaty@gmail.com
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Available hours: Weekdays 10:00 - 18:00 (Closed on Saturdays, Sundays and Japanese holidays)
Regarding delivery
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Delivery company: Varies depending on the product
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Average shipping time: 2-10 business days
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Shipping: Shipping charges vary for each product, so please see each product page for detailed shipping charges.
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For inquiries regarding shipping, please contact the email below.
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Email: allthebeautycom@gmail.com
About exchanges, returns, and refunds
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If you would like to exchange, return, or receive a refund, please be sure to contact us by email or phone below before sending the product. The return address may change, so we will inform you of the return address again after you contact us. If the item is returned without prior notification, we will charge you the actual cost of return shipping.
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Email: allthebeautycom@gmail.com
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ALL THE BEAUTY
We will not accept returns, exchanges, or refunds in the following cases.
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Products that have been delivered for more than 7 days
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Used products
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Products purchased by the customer by mistake
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Products that have been soiled or damaged by the customer
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If the item is returned without contacting us
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For returns or exchanges due to the customer's convenience, all shipping costs will be borne by the customer.
Other notes
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There are cases where products are returned to us due to long-term absence, unknown addressee, refusal to receive, etc. In that case, we will contact the customer, but if 10 days have passed without a reply, we will deduct the shipping fee of 2,000 yen (3,000 yen for Hokkaido, Okinawa, and remote islands) and issue a refund. I'll have it. Thank you for your understanding.
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If you do not receive the product due to a long absence, etc., we will store it at our office. If you wish to re-deliver the item while it is in storage, the re-shipping fee will be paid on delivery.